Resource Planning Team Leader

Date: 19 Feb 2024

Location: Manchester Airport, GB

Company: MAG

Summary

  • Resource Planning Team Leader
  • Based at Manchester Airport (hybrid working available)
  • Permanent position
  • 36.25 hours per week (Mon-Fri)

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

 

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

 

  • 6% company contribution pension
  • 24 days holiday plus bank holidays
  • Free parking
  • Subsidised public transport
  • Huge range of company discounts

The role

As a Resource Planning Team Leader you will manage and support the work streams of the Resource Planning Admin Team by providing a consistent, timely and cost-effective service to internal and external customers. You oversee work allocations and ensure all work streams are monitored and achieved across the business, including where touch point customer services teams have involvement in problem resolution. You will be the key liaison with stakeholders for escalations around Resource Planning provision and service levels whilst ensuring best practice and compliance is driven within the customer base.

What will make you successful in the role?

We are looking for someone with experience in leading a team, with a focus on work allocation and people management. You’ll be resilient and solution focussed, with experience managing escalations and complaints. You’ll also be a strong communicator and influencer, with experience in interpreting data to make business decisions.

 

Equal Opportunities & Reasonable Adjustments

 

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all diverse backgrounds.

 

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process

 

We’re committed to supporting the health and wellbeing of our colleagues in every aspect of their lives. This includes prioritising mental health, which is just as important as physical health.

 

We recognise that everyone experiences fluctuations in their mental health, and we are dedicated to creating a supportive, inclusive and caring environment where our colleagues feel valued and respected.

 

You can contact the team by emailing HR.Recruitment@MAGAirports.com