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Security Ambassador

Date: 12-May-2022

Location: Manchester Airport, GB

Company: MAG


  • Security Ambassador
  • Based at Manchester Airport
  • Permanent & Seasonal contracts available 
  • Hours  - FULL TIME (38 hours) OR PART TIME (30 hours)
  • Annualised Hours 
  • £11.63 per hour (includes shift allowance)


Are you a people person with a passion for delivering great service? Do you have a flexible approach to working hours? Well, how about turning your customer service experience into becoming the face of MAG!


Join our motivated and diverse Security Team in ensuring our passengers have a safe take off to their journey and enjoy a wealth of benefits and development opportunities.


MAG is the country’s largest Airport group. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA.


We are proud to be a diverse employer, and we welcome candidates from all backgrounds, particularly female candidates for this role.



Security Ambassadors – What do they do?


Ambassadors are the heart and foundation of the security team here at MAG. In this vital role you will:


Host the entrance to security central search areas, effectively preparing passengers for presentation at the boarding card readers and x-rays.

Assisting passengers in loading their trays – this means ensuring their items are presented correctly for x-ray screening and they’re profiled for items to be screened by x-ray to reduce the number of rejected trays.

Taking ownership and managing numerous queues in and around the central search areas and prioritise any passengers whose flights may be departing within a short period of time.

Ensuring that flow remains compliant with security regulation.

Providing professional, timely and accurate information to our passengers. 

Ensuring that all specified service standards are maintained and that passengers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.



As a MAG employee you will have access to some great benefits including; 


Free on-site parking whilst on duty

Free Airport parking when you go on holiday (subject to availability and pre-booking)

Access to our reward portal with discounts and savings

24hour Employee Assistance Programme

On-site discounts and heavily discounted staff shop

MAG Pension scheme which doubles your contribution

Discounts on tram and train travel to work

Discounts on MAG products such as Escape Lounges and holiday parking at our airports

Fantastic career development opportunities

Full uniform provided in training



What contract will I be offered?


We offer a permanent annualised hours contract which means you are paid for 30/38 hours a week, however, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 30/38 hours a week - This does not affect your salary which is paid consistently at 30 or 38 hours per week depending on your hour preference.


You will need to be flexible to work on a 24/7 operation which will include early morning starts, nights shifts, weekends, bank holidays. Shifts will vary in lengths so you can expect short-haul and long-haul shifts. 


The rate of pay for our Ambassadors is £11.63 per hour (this includes shift allowance). Please note - this is paid and shown on payslips as an annual salary.


Please note duties withing this role require perfect colour vision, you can complete a 2 minute test to check this here -


 What are you looking for in me?


No previous security experience? Don’t worry – we have everything covered. A one-week training course is provided. As a Security Ambassador it is essential that you have previous experience in a face-to-face customer service role and the drive to deliver a world class service to our passengers. As the face of MAG we need our Ambassadors to have sky high personal presentation and a “can-do” attitude as part of your baggage.

You will have the ability to assess a situation and deal appropriately to improve or diffuse accordingly. We need you to be able to work both independently and with other members of the ever-growing Security Team. In addition to this, you will pride yourself on your positive work ethic, time keeping skills and attention to detail.


Please note the role will require long periods of standing, bending and walking.


If you’re successful, you will be made a conditional offer subject to Pre- Employment checks being cleared. These include: A Criminal Record Check, 5 years employment history and Counter Terrorism Check. Due to the nature of our security checks, we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years.


If you feel that you fit our requirements, apply now and fly high in your career with MAG.




For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link:

Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing

For more information on our equal opportunities and diversity policy please view our Equal Opportunities page on our careers site.