Senior Business Change Manager

Based at Manchester Airport 
Permanent role
Flexible/Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?
At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
•    Bonus scheme
•    10% company contribution pension
•    Car allowance
•    Private medical scheme
•    25 days holiday plus bank holidays (plus the ability to buy additional days)
•    Free parking / subsidised public transport
•    Huge range of company discounts
•    2 volunteering days per year
•    Free Virtual GP service, available 24 hours a day, 7 days a week
•    Care Concierge service 

The role
The Strategic Change team sits at the heart of MAG’s transformation agenda, leading complex, cross-functional programmes that reshape how the organisation operates and delivers for passengers, colleagues and partners. Beyond delivery, the team plays a critical role in ensuring change is successfully adopted and sustained, working closely with stakeholders across the business to drive engagement, build capability, and embed new ways of working. From modernising operational systems and enhancing the end-to-end airport journey, to enabling more efficient, data-driven decision making, we focus on simplifying processes, standardising approaches and realising tangible business benefits. Our business change capability ensures that transformation translates into lasting impact, supporting a seamless, efficient and resilient operation from kerb to gate. You'll shape and lead programme wide change strategies that drive adoption, readiness and behavioural change. You’ll provide senior guidance and integration across projects, ensuring alignment, capability uplift and successful delivery of transformation outcomes, using the PROSCI framework. 

What will make you successful in the role?
You’ll have proven senior change experience ideally with experience with the PROSCI methodology within large, complex business change and transformation environments (not necessarily in airports or aviation) demonstrating your ability to take the strategic / holistic view. You’ll also be a proven communicator with a solid experience of building relationships with stakeholders whilst also challenging as and when needed. 
Join us and be at the forefront of strategic change, making a tangible impact on the future of the air travel experience. 

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.