Senior Customer Insight Analyst

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CAVU 

Senior Customer Insight Analyst 

Manchester Airport / Hybrid 

Permanent

What the role is:

As a Senior Customer Insight Analyst at CAVU, you will play a pivotal role in transforming raw customer data into actionable insights that will drive our business strategies. You will collect, analyse, and interpret data to uncover patterns and trends that shape our customer strategies, boost campaign performance, and enhance overall customer experience.

What it is doing:

You will work closely with cross-functional teams, using advanced data analysis tools to deliver insights that improve customer retention and elevate customer lifetime value.

Opportunity to:

Lead initiatives that proactively address customer challenges, forecast behaviour, and identify growth opportunities, all while becoming a Super User of our Customer Data Platform.

To work with:

A dynamic marketing team dedicated to pushing the boundaries of customer understanding, where your insights will directly contribute to the company’s ambitious growth targets.

What’s in it for you?

Join a forward-thinking team where your analytical expertise will directly influence business decisions and customer experiences. At CAVU, you will have the opportunity to work on innovative projects, automate reporting processes, and be part of a company that values creativity and initiative.

About CAVU:

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’ which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU.

About You:

- 5+ years of hands-on data analysis experience.

- Proficient in data visualization tools like Google Data Studio, Tableau, and PowerBI.

- Strong SQL skills, particularly with relational databases.

- Experience with CRM programs, customer segmentation, and lifecycle analysis.

- Organized, with the ability to manage multiple projects simultaneously.

- Excellent communication and presentation skills.

The Perks:

- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays.

- 10% Company Pension.

- Annual Bonus Scheme.

- 2 Weeks Work from Anywhere.

- MediCash Programme.

- On-Site Gym.

- A host of flexible benefits & discounts.

ED&I at CAVU:

We are an equal opportunities employer. At CAVU we know that diverse teams are more likely to have greater innovation, creativity and understand of our customer needs. These are many of the things we are passionate about at CAVU.

Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all the skills listed. If you are reading this and do not tick every skill, then please still make yourself known to CAVU. We would love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

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