Service Transition Managers

Summary

•    Based at Manchester Airport
•    2 Permanent roles 
•    Hybrid working
•    We are proud to be a diverse employer, and we welcome candidates from all backgrounds
 

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
•    Bonus scheme
•    10% company contribution pension
•    25 days holiday plus bank holidays
•    Free parking
•    Subsidised public transport
•    Huge range of company discounts
•    2 volunteering days per year
•    Free Virtual GP service, available 24 hours a day, 7 days a week
•    Care Concierge service 

The role

You’ll ensure the smooth transition of projects from delivery into BAU support and operation, and act as a quality gate between Project Delivery and Service Operations. You’ll successfully plan and manage a new or changed IT service into production within the predicted resource, cost, quality, and time estimates. You’ll ensure all parties adopt the common framework of standard re-usable processes and supporting systems to improve the effectiveness and efficiency and provide clear and comprehensive plans that enable the business change projects to align their activities with the service transition plans.

What will make you successful in the role?

You’ll have previous experience of transitioning multiple, complex IT products and services into an operational service. You’ll have a minimum qualification of ITIL Foundation, along with demonstrable experience of Service Transition best practice and principles.  You’ll have effective organisation and planning skills and be able to manage several projects, at various stages, at once. You’ll be an effective communicator with effective relationship building, conflict resolution and influencing skills, adept at dealing with stakeholders up to senior leadership level, both internally and externally.