Product Owner

Permanent
Manchester Airport / Hybrid (2 days per week onsite)

About CAVU

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody — from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.

From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.

Together, we can reach new heights. Together, we are CAVU.

About the role

We’re looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports.

This role will focus on the digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You’ll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer and commercial needs.

Working within an Agile product environment, you’ll collaborate closely with UX, engineering, content and business stakeholders to define priorities, manage delivery and ensure product decisions are driven by insight and measurable outcomes.

This is an exciting opportunity to join a team at a pivotal stage, building on significant digital transformation work completed over the last 18 months and helping shape the next phase of optimisation, experimentation and customer experience improvement.

Key responsibilities

Product Ownership & Delivery

• Own and manage product backlogs across digital customer touchpoints, ensuring priorities align with customer, operational and commercial objectives.

• Work closely with cross-functional delivery teams to define user stories, acceptance criteria and sprint priorities.

• Contribute actively to Agile ceremonies including sprint planning, stand-ups, retrospectives and backlog refinement.

• Collaborate with engineering, UX and content teams to ensure solutions deliver high-quality customer outcomes.

• Support the continuous improvement of product delivery processes and Agile ways of working.

Optimisation & Customer Experience

• Drive optimisation initiatives across web and digital customer journeys, identifying opportunities to improve engagement, conversion and usability.

• Support and coordinate experimentation and A/B testing activity in partnership with UX and digital teams.

• Use customer, behavioural and performance data to inform prioritisation and product decisions.

• Ensure digital experiences remain aligned to both customer expectations and wider business strategy.

Stakeholder Management & Collaboration

• Build strong relationships with stakeholders across CAVU and MAG, acting as a key point of coordination between business and delivery teams.

• Communicate product priorities, roadmap updates and delivery progress clearly to a range of audiences.

• Balance customer needs, technical considerations and commercial priorities when making product decisions.

• Work collaboratively across multiple teams to ensure successful delivery of product initiatives.

About you

We’re looking for a collaborative and commercially aware Product Owner who enjoys working in fast-paced digital environments and is passionate about improving customer experiences through data-led product decisions.

You’ll likely have previous experience working in Product, Digital or Customer Experience teams, with exposure to Agile delivery environments and optimisation-focused digital products.

You’ll also bring:

• Experience working as a Product Owner or within a product-led digital delivery environment.

• Strong understanding of Agile methodologies and product delivery practices.

• Experience managing backlogs, writing user stories and working within sprint-based delivery teams.

• Exposure to digital optimisation, experimentation or A/B testing initiatives.

• Strong stakeholder management and communication skills.

• The ability to interpret and utilise data to support product decisions and prioritisation.

• Experience working closely with UX, engineering and content teams.

• Familiarity with digital analytics tools such as GA4 would be advantageous.

• A proactive, collaborative and continuous improvement mindset.

What’s in it for you?

• 25 days holiday, increasing with service (up to 28)

• Option to buy up to 10 extra days + 4 flexible bank holidays

• 10% company pension

• Annual bonus scheme

• On-site gym

• MediCash scheme

• A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking

• Rail and retail discounts

• 2 paid volunteering days per year

• Access to health & wellbeing events, ID&E activities, and learning opportunities

• Formal and informal development options, including mentoring programmes and learning grants

• Enhanced parental leave (T&Cs apply)

Equal Opportunities and Reasonable Adjustments

We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms.

Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we’re committed to helping you perform at your best.

Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.

Ready to reach new heights?