UX Researcher

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•    Based at Manchester Airport
•    Permanent Role
•    Flexible/Hybrid working for a better work/life balance.
•    We are proud to be a diverse employer, and we welcome candidates from all backgrounds. 

Manchester Airport Group

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. 
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. 
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 

•    Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
•    24 days holiday plus bank holidays
•    Free parking
•    Subsidised public transport
•    Huge range of company discounts
•    2 volunteering days per year
•    Free Virtual GP service, available 24 hours a day, 7 days a week · Care Concierge service

The Role

As a UX Researcher, you’ll lead user research initiatives to uncover actionable insights through interviews, usability testing, surveys, and ethnographic studies. Your findings will be synthesized into clear, impactful reports and presentations, ensuring key stakeholders and cross-functional teams stay informed.
Collaboration is at the heart of this role—working closely with UX designers, product managers, and developers to embed user needs into the design process. Research objectives will be defined and prioritized in alignment with project goals and business strategies, keeping user experience at the forefront.
Advocating for the user is a core responsibility, using personas, journey maps, and other tools to communicate insights effectively. You'll also establish and maintain best practices for UX research, including ethical guidelines and structured processes.
Beyond qualitative insights, analytics data will be leveraged to support data-driven decision-making. Additionally, you’ll facilitate workshops and co-creation sessions, ensuring stakeholders are aligned on user needs and opportunities.

What will make you successful in the role? 

•    Degree in Human-Computer Interaction, Psychology, Sociology, or related field. Equivalent experience in UX research is also acceptable.
•    Experience in a user research role within a digital or product environment.
•    Demonstrated experience with various research methods (e.g., usability testing, interviews, surveys, and analytics).
•    Proficiency in usertesting.com would be advantageous
•    Basic familiarity with design tools such as Figma for creating simple wireframes or annotating designs.
•    Ability to analyse qualitative and quantitative data and present actionable insights.
•    Skilled in identifying patterns, pain points, and opportunities for user-centered design improvements.
•    Ensure high-quality deliverables, including research plans, reports, and recommendations.

Equal Opportunities & Reasonable Adjustments 
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. 
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. 
As a Disability Confident employer, we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. 
You can contact the team by emailing HR.Recruitment@MAGAirports.com 
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.
 

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